Appointments


APPOINTMENTS

Consultation is by appointment. Emergencies will always be given priority. If you attend without an appointment, every effort will be made to accommodate you at the earliest available time and will be triaged accordingly. If you require urgent medical attention, please let our reception staff know and you will be attended to promptly.

When arriving for your appointment, please ‘check in’ with our reception staff to let them know you’re here. If you cannot attend your appointment, please call-in advance and let our reception staff know. If you would like to see a specific doctor, it is generally recommended that appointments are booked two days in advance to avoid disappointment.

Every effort is made to keep appointment times, however due to emergencies and unexpected longer consultations, delays are sometimes inevitable. To help us schedule appropriately, please tell our reception staff if you require a longer appointment, and if more than one family member is to be seen.

Walk in appointments will be allocated to the first available consultation and will usually require a wait period.

Online appointments can be made via our website www.tarneitmedical.com.au.


MANAGING YOUR PERSONAL HEALTH INFORMATION

Our practice is committed to maintaining the confidentiality of your personal health information. For more details please ask reception to see our Privacy Policy or view on our website.


PATIENT FEEDBACK

Please speak to a member of the Clinical Team or our Practice Manager if you have any suggestions or are unhappy with the service you have received. Alternatively, you can contact the

Health Complaints Commissioner: Level 26, 570 Bourke Street, Melbourne, VIC, 3000 P: 1300 582 113


COMMUNICATING VIA EMAIL

Emails are checked periodically throughout the day and will usually be actioned within one business day. Please do not email us regarding an urgent matter.

If you need to speak with us urgently during our opening hours or do not receive a reply to your email, please contact us by phone.


TELEPHONE CALLS

Your doctor is available by telephone; however calls to the doctor can sometimes inconvenience patients while having their consultation. In some cases, the nurse or receptionist may be able to assist you.

If your call is urgent you will be put through to the nurse.

Messages may be left for the attention of the doctor and will be returned as soon as possible.